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As an Irish Food company exporting to World leading Brands , we require a standard of customer service which is World Class. Charlie and the model used here helps us to ensure that not only are our products of high quality but that the delivery of the service is also excellent. It has seen us increase market share in testing times.
At Chelsea FC Tours and Museum we have many thousands who come along looking for a great experience. Measuring the customer experience is therefore a key factor for us. Charlie has helped greatly in both measurement as well as suggesting where we can improve. This area of continuous improvement in customer service is something we have worked well together on over the years. The results of these improvements are increased sales and profit.....it's that important
“It is my pleasure to provide a testimonial to CSEI on the delivery and impact of the World Host programme at the Cliffs of Moher Visitor Experience. We felt the CSEI training was the number one opportunity to ensure that all staff at the Cliffs of Moher Visitor Experience received the knowledge and inspiration to deliver world class service to the visitors to the Cliffs of Moher. CSEI fully customized the programme to meet our needs and the pre training measured audit visit provided something tangible that staff could take as a starting point from which to improve on. Staff were engaged in a very positive manner in a fun, interactive, and energetic workshop. All of our staff returned to from the training motivated, excited about welcoming visitors to the Cliffs of Moher and wanting to improve their overall service delivery levels. We are inspired to now seek the recently launched recognition through CSEI”. Geraldine Enright Ops Manager.
Aurivo (Connacht Gold) have used both Charlie Boyle and CSEI in shaping and guiding our customer service initiative as one of our four pillars of management excellence. This involves the training of over 700 staff. Charlie’s practical yet focused approach is much appreciated by the management and staff who enjoy the manner in which all those who attend are involved in shaping our standards. Charlie covers Retail and consumer foods with excellent training.