'Customer experience is the river between the customer's expectation, and the performance that a business delivers'
We Have Created Professional Service For Our Customers.
Customer Service Excellence Ireland is a National recognition programme for those who are aspiring towards excellence in customer service. Ireland has a clear opportunity to improve our service standards and having a recognition programme in place allows us to catch staff, management and businesses doing a great job. Therefore we will seek out those companies and service providers in the Public, Private and Voluntary sectors who are performing at or aiming for excellence in customer service.

Our Services
Our Clients
A small selection of the numerous companies that have availed of CSE Ireland's services















People Say About Us
We felt the CSEI training was the number one opportunity to ensure that all staff at the Cliffs of Moher Visitor Experience received the knowledge and inspiration to deliver world class service to the visitors to the Cliffs of Moher. CSEI fully customized the programme to meet our needs and the pre training measured audit visit provided something tangible that staff could take as a starting point from which to improve on. Staff were engaged in a very positive manner in a fun, interactive, and energetic workshop.
Geraldine Enright, Cliffs of Moher

Aurivo (Connacht Gold) have used both Charlie Boyle and CSEI in shaping and guiding our customer service initiative as one of our four pillars of management excellence. This involves the training of over 700 staff. Charlie’s practical yet focused approach is much appreciated by the management and staff who enjoy the manner in which all those who attend are involved in shaping our standards. Charlie covers Retail and consumer foods with excellent training.
Aurivo

As a business that puts our customers at the heart of everything we do, we have found the CSEI training and subsequent follow up sessions invaluable. At Victoria Square we have a diverse range of departments and job roles but CSEI was relevant and thought provoking to all and in turn delivering improved mystery shop results and a renewed enthusiasm for customer service within the team. Really impressive and happy to be involved.
Victoria Square Shopping Centre, Belfast

At Chelsea FC Tours and Museum we have many thousands who come along looking for a great experience. Measuring the customer experience is therefore a key factor for us. Charlie has helped greatly in both measurement as well as suggesting where we can improve. This area of continuous improvement in customer service is something we have worked well together on over the years. The results of these improvements are increased sales and profit.....it's that important
Sarah Bagg, Chelsea FC

Latest News
Variety is the spice of life and education. For me of late, Saturday mornings have been put aside for adjudicating and marking. Last Saturday I spent the morning going through the applications in the World Series Customer Centricity Awards and the Global greats involved. This morning I was marking the assignments for the Sales Apprenticeship...
Soft Skills is one of those names that someone soon will create a better description of because its name perhaps does not do justice to its importance. ‘Human Skills’, ‘Power Skills’ but for now Soft Skills is going to be a topic of much conversation. I had a really interesting conversation with Loralyn Mears, PhD...
‘Culture does not make people – people make culture’ Thank you very much to all who contributed to the recent survey of the importance of ‘culture’ in the workplace. 85% of you opted for ‘organisation culture’ as much more important that salary, location and facilities combined.
Contact Us
Customer service is more than just a department, we consider it to be an ethos – a serious game changer. Let’s work together to measure, train & award you.
Address: GTEIC, Derrybeg, Co. Donegal, Ireland
Phone: +353 (0)85 7616749
E-mail: charlie@cseireland.ie