'Customer experience is the river between the customer's expectation, and the performance that a business delivers'
We Have Created Professional Service For Our Customers.
Customer Service Excellence Ireland is a National recognition programme for those who are aspiring towards excellence in customer service. Ireland has a clear opportunity to improve our service standards and having a recognition programme in place allows us to catch staff, management and businesses doing a great job. Therefore we will seek out those companies and service providers in the Public, Private and Voluntary sectors who are performing at or aiming for excellence in customer service.
Variety is the spice of life and education. For me of late, Saturday mornings have been put aside for adjudicating and marking. Last Saturday I spent the morning going through the applications in the World Series Customer Centricity Awards and the Global greats involved. This morning I was marking the assignments for the Sales Apprenticeship...
Soft Skills is one of those names that someone soon will create a better description of because its name perhaps does not do justice to its importance. ‘Human Skills’, ‘Power Skills’ but for now Soft Skills is going to be a topic of much conversation. I had a really interesting conversation with Loralyn Mears, PhD...
‘Culture does not make people – people make culture’ Thank you very much to all who contributed to the recent survey of the importance of ‘culture’ in the workplace. 85% of you opted for ‘organisation culture’ as much more important that salary, location and facilities combined.