Ireland has a clear opportunity to improve our service standards and having a recognition programme in place allows us to catch staff, management and businesses doing a great job. Therefore we will seek out those companies and service providers in the Public, Private and Voluntary sectors who are performing at or aiming for excellence in customer service.
The improvement in customer service is a profit outcome and having worked with many companies in the area of customer service excellence over the years, our team will work with you in achieving sales and profit growth. Satisfied customers are converted to loyal customers resulting in;
– Your customers become advocates, creating word of mouth advertising.
– Reduced employee turnover and more motivated staff.
– Increased revenue and profits.