Author: csei

23 Jun Using Empathy in Customer Service

It might seem obvious to listen to a customer’s complaint about your product or service, but it may also be the last thing you or your team really want to do. No one likes to listen to complaints, and some customers may become agitated and...

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06 Jun Customer Service Training Benefits

The importance of excellent customer service training can’t be overestimated for your business, no matter your size,or your service priority. The most successful businesses grow and develop valuable relationship with its customers and employees alike. When a service team views and treats each other with...

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22 May How to Personalise Customer Service

With the capabilities of Online data, companies are missing prime opportunities to tailor content for visitors instead of creating a generic message for the masses that may not be applicable. Is your business missing out on this prime and exciting opportunity? With the numerous methods of...

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15 May Measure customer experiences Or Fail!!

Sit back and think about the aspects of your business that are measured on a quarterly, monthly, or even a yearly basis. Expenditure? Check. Profit? Check. Employee performance? Check. Customer Experiences? Customer Service? This should also check. Currently, Ireland has no index of customer satisfaction and...

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09 May Investing in Customer Service

For individual companies, investment in customer service creates a loyal customer base, and is a key tool in attracting new customers. Investment in customer training is essential to creating happy customers. Your employees are your best assets - why not ensure that they can offer the...

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07 May Munster Restaurant Awards

The Munster Restaurnat Awards were held in the Limerick Strand on Tuesday 29th April. The level of skill in running a successful awarding winning restaurant is extremely high. For these businesses to be award winning they have to a certain level hospitality customer service standards,...

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01 May Customer Service Trends and growth

We have researched the Top Customer Service Trends for 2014. These trends will change depending on your Industry you operate in.  We have listed two below with what each trend means in the business world. 1. Big data will power greater customer insight and innovation. 2. Customer...

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