Blog

01 May Customer Service Trends and growth

We have researched the Top Customer Service Trends for 2014. These trends will change depending on your Industry you operate in.  We have listed two below with what each trend means in the business world. 1. Big data will power greater customer insight and innovation. 2. Customer...

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29 Apr Big Data & Customer Experience how they are linked

"The amount of data in our world has been exploding, and analyzing large data sets—so-called big data —will become a key basis of competition, underpinning new waves of productivity growth, innovation, and consumer surplus, according to research by MGI and McKinsey's Business Technology Office.” McKinese 2011...

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23 Apr Organisational Standards for Customer Service

Organisational standards are benchmarks with which your organisation can reflect on customer engagement with your product or service. It helps companies to manage customer interactions to increase customer satisfaction. This in turn leads to higher satisfaction ratings and ultimately higher profits for your organisation. This works...

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29 Aug CSEI BRINGING GREAT RESULTS FOR CUSTOMERS

Customer Service Excellence Ireland is helping various businesses throughout Ireland improve their customer service standards. To see what Donegal based Joe's Butchers had to say about Customer Service Excellence Ireland follow the link http://www.donegaldaily.com/2013/08/27/the-donegal-company-bringing-excellent-results-for-customers/    ...

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