With over 20 years of combined Customer Service Quality initiatives with businesses such as the Marriott Hotel Group, Chelsea FC, Costa Coffee, Nat West Bank, London Olympics 2012 and others – we established CSEI following two years of research into service standards in Ireland. We are endorsed by Enterprise Ireland, affiliated with Comparison International and are members of the International Standards of Service Excellence.
We operate across a broad range of business sectors and sizes and are pleased to currently work with companies such as Failte Ireland, Heineken, Connacht Gold and the Irish Management Institute to name a few.
We believe that providing outstanding customer service should be the norm rather than an aspiration. By providing consistently high levels of customer service your business will reap the rewards associated with loyal customers, repeat business and the goodwill buzz that your customers will rave about. Customer service is more than a departmental function of your business, it should form the ethos by which you grow your business by satisfying your customers each and every time.
Our trainers are IITD qualified and our techniques derive from the WorldHost concept as well as the highly successful Disney Institute model. We can tailor our solutions to meet your specific business goals.
To find out more about how we can boost your customer service standards complete the form here for a free telephone consultation.