Health-care professionals now talk less about patient treatment and more about ‘guest experience’. Patient or guest, all should receive the best possible care.
We serve customers in retail, guests in hotels, diners in restaurants and tourists on holiday. Traditionally, we treated patients or clients in hospitals and in their homes. However expectations have changed and so has the terminology.
Not every guest has the choice of venue for treatment or care but they still deserve 5-star standards. The patient journey can be a daunting and lonely experience. Although the patient is often in need of clinical assessment and treatment, their main need is that of being cared for.
If the clinical and medical outcome is the requirement, by adding excellence in customer service…you are onto a winner. With home care in Ireland becoming a growth market, those who provide the service and offer it with a Customer Service Excellence outcome will stand out from their competitors. Like all businesses, Customer Service is the differentiator.
Contact us to find out more about our healthcare training programmes here in Ireland and to learn about what we can offer you.
Our customer service programme for home care, nursing homes in Ireland