16 Dec Our TY Training Programme
Customer Service Excellence Ireland have created a TY Training Programme! Our 6 hour course is certified and offers students an opportunity to learn the principle elements of Customer Service Excellence.
The course is tied in with either student work experience or an event where students are further assessed. Successful completion results in a CSEI Certificate which will enhance both the students CV as well as future work opportunities through increased ability and confidence.
CSEI carried out training for many of the Failte Ireland “Wild Atlantic Way” Events as well as being training providers to the Cliffs of Moher Visitors Centre, Ireland’s most visited Tourist attraction, The Abbey Theatre, Connacht Gold and over 30 Irish businesses.
We carried out multiple pilot programmes in 2013 and 2014 in the Rosses Community School, St Columba’s and Deele College in Donegal and the Mullingar Community College.
The results, outcomes and Student/TY Co-ordinator feedback have all been extremely positive.
The participation quality by the students in all courses and their developed awareness throughout the programme were inspirational. Student satisfaction matrix scored 94.2%. The employers who hosted the students returned satisfaction ratings of 88.6%!
Customer Service Excellence Ireland (CSEI) was launched in 2013. CSEI is both a Training and Recognition programme. The programme is endorsed by Enterprise Ireland and we are accredited members of the Irish Institute of Training and Development and deliverers of content for the Irish Management Institute.