Communicating with customers effectively helps in building a positive business relationship for customers. Dealing with customers over the phone is a large part of customer service, and a skill that must be developed over time.
Our tips below focus on delivering great customer service over the phone, even when dealing with difficult queries.
1. Be An Active Listener
To be successful in business today requires a commitment to excellence in customer service. If excellence is the goal anything less than that is not acceptable. Many if not all companies talk about the importance of providing customer service excellence and yet don’t do the required work to achieve it.
"The amount of data in our world has been exploding, and analyzing large data sets—so-called big data
—will become a key basis of competition, underpinning new waves of productivity growth, innovation, and consumer surplus, according to research by MGI and McKinsey's Business Technology Office.” McKinese 2011...