customer loyalty Tag

29 Jul The Worst Advice We’ve Ever Heard about Customer Loyalty

Customer service is key to achieving high levels of customer loyalty. And customer service, it would seem, should be fairly straight forward. You have an excellent product or service to offer and you want to keep your customers happy throughout the process of delivering this great product or service. Sounds straight forward enough? We at CSEI  have been reviewing advice on customer loyalty from a number of sources. Some of the worst advice we’ve heard include: 
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