Communicating with customers effectively helps in building a positive business relationship for customers. Dealing with customers over the phone is a large part of customer service, and a skill that must be developed over time.
Our tips below focus on delivering great customer service over the phone, even when dealing with difficult queries.
1. Be An Active Listener
To be successful in business today requires a commitment to excellence in customer service. If excellence is the goal anything less than that is not acceptable. Many if not all companies talk about the importance of providing customer service excellence and yet don’t do the required work to achieve it.
2013 was a challenging year for Ryanair. In September , Which magazine published results of Customer Satisfaction of 100 Brands in the UK with Ryanair scoring lowest with a rating of 54%. This was quite a damning result of a comprehensive survey of over 3000 members of the British public. To be 100th in a rating of Customer Satisfaction is never good for any brand and this report, which was widely circulated, was not good news for Ryanair.
“Complaints are Gold if and when handled correctly”
Here is an alarming statistic which also represents a huge opportunity – 74% of customers in Ireland DO NOT complaint, they simply walk away. Not only to they walk away but they talk negatively to others about the...
We have researched the Top Customer Service Trends for 2014. These trends will change depending on your Industry you operate in. We have listed two below with what each trend means in the business world.
1. Big data will power greater customer insight and innovation.