customer service Tag

04 Sep 10 tips on customer communication by phone for Irish Financial Sector

Communicating with customers effectively helps in building a positive business relationship for customers. Dealing with customers over the phone is a large part of customer service, and a skill that must be developed over time. Our tips below focus on delivering great customer service over the phone, even when dealing with difficult queries. 1. Be An Active Listener
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02 Sep Customer Service Excellence is the Goal.

To be successful in business today requires a commitment to excellence in customer service. If excellence is the goal anything less than that is not acceptable. Many if not all companies talk about the importance of providing customer service excellence and yet don’t do the required work to achieve it.
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05 Aug Is there a Customer Service lesson in the past 12 months from Ryanair?

2013 was a challenging year for Ryanair. In September , Which magazine published results of Customer Satisfaction of 100 Brands in the UK with Ryanair scoring lowest with a rating of 54%. This was quite a damning result of a comprehensive survey of over 3000 members of the British public. To be 100th in a rating of Customer Satisfaction is never good for any brand and this report, which was widely circulated, was not good news for Ryanair.
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01 May Customer Service Trends and growth

We have researched the Top Customer Service Trends for 2014. These trends will change depending on your Industry you operate in.  We have listed two below with what each trend means in the business world. 1. Big data will power greater customer insight and innovation. 2. Customer...

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