frontline Staff Tag

09 Oct Hospitality Frontline Staff : Relating to Customers

Frontline staff are very much at the coal face of the business, and come to be representative of the business to their customers. In the hospitality and tourism trade customer service should focus on the experience of the customer, and what the business can offer. Frontline staff are the people who directly meet your buyer persona, and as such, have the opportunity to really help create loyal customers and inspire influencers.

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