Ryanair Tag

05 Aug Is there a Customer Service lesson in the past 12 months from Ryanair?

2013 was a challenging year for Ryanair. In September , Which magazine published results of Customer Satisfaction of 100 Brands in the UK with Ryanair scoring lowest with a rating of 54%. This was quite a damning result of a comprehensive survey of over 3000 members of the British public. To be 100th in a rating of Customer Satisfaction is never good for any brand and this report, which was widely circulated, was not good news for Ryanair.
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