'Customer experience is the river between the customer's expectation, and the performance that a business delivers'

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We Have Created Professional Service For Our Customers.

Customer Service Excellence Ireland is a national recognition programme for those who are aspiring towards excellence in customer service. Ireland has a clear opportunity to improve our service standards and having a recognition programme in place allows us to catch staff, management and businesses doing a great job. Therefore, we will seek out those companies and service providers in the Public, Private and Voluntary sectors who are performing at or aiming for excellence in customer service.

Charlie Boyle, CEO of CXEI, sitting on couch in office, Coloured

Our Services

Training & Development

We believe in creating an environment where everyone can thrive. Training is not the complete fix for any solution-based project but it is certainly an important element of it.

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Measurement

If we say that Customer Experience is vital, most businesses tend not to follow this up. You can't manage what you don't measure. Thus, we ensure measurement is completed before and after to ensure excellence is achieved.

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Recognition

We now know from its overwhelming research, that staff turnover as well as staff retention and employee engagement is all related to recognition or lack thereof. Recognition is the third pillar of Customer Service Excellence.

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Sales Training

. In 2020 we partnered with the Educational Training Board of Ireland in creating the first ever Apprenticeship in Professional Sales. Training can help improve your businesses internal environment, which can increase your business' profitability.

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Our Clients

A small selection of the numerous companies that have availed of our services.

Lambert Smith Hampton logo
Chelsea Football Club Crest
Woodie's Logo, CXEI Testimonial
victoria square logo
HB Tunelling Logo
Wexford County Council Logo, CXEI Testimonial
Cliffs of Moher Logo
Credit Union, CXIE Testimonial
Department of Justice and Equality Logo, CXEI Testimonial
Fáilte Ireland, CXEI Testimonial
Circle K Logo, CXEI Testimonial
BWG Logo, CXEI Testimonial
Aurivo, CXEI Testimonial
Boots Logo, CXEI Testimonial
Aramark Logo, CXEI Testimonial

What People Are Saying About Us

Our Latest News, Blogs & Updates.

Variety is the spice of life and education. For me of late, Saturday mornings have been put aside for adjudicating and marking. Last Saturday I spent the morning going through the applications in the World Series Customer Centricity Awards and the Global greats involved. This morning I was marking the assignments for the Sales Apprenticeship...

Soft Skills is one of those names that someone soon will create a better description of because its name perhaps does not do justice to its importance. ‘Human Skills’, ‘Power Skills’ but for now Soft Skills is going to be a topic of much conversation. I had a really interesting conversation with Loralyn Mears, PhD...

‘Culture does not make people – people make culture’ Thank you very much to all who contributed to the recent survey of the importance of ‘culture’ in the workplace. 85% of you opted for ‘organisation culture’ as much more important that salary, location and facilities combined.

Contact Us

Customer service is more than just a department, we consider it to be an ethos – a serious game changer. Let’s work together to measure, train & award you.

Address: GTEIC, Derrybeg, Co. Donegal, Ireland

Phone: +353 (0)85 7616749

E-mail: charlie@cseireland.ie

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