'Customer experience is the river between the customer's expectation, and the performance that a business delivers'
Customer Experience Excellence Ireland's Professional Service is Designed to Improve your Business' Profitability by Enhancing Customer Experience
Customer Experience Excellence Ireland is a national recognition programme for those who are aspiring towards excellence in customer service. So, in the current era of the 'Experience Economy', the idea is that the value of the experience in dealing with a business goes way beyond products. We believe that customer service and customer experience (CX) in Ireland, can and should be better. Hence, we focus on challenging the status quo and raising the Customer Experience bar. For instance, our recognition programme allows us to catch staff, management and businesses doing a great job. In addition, we work closely with the Education Training Board of Ireland (ETB) and other notable bodies to bring you the best training and development services on the market.
Customer Experience Excellence Ireland's Clients
Here is a small selection of some companies that have availed of our services.
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We believe our training services are some of the best available. However, we prefer to let our clients do the talking.
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Our Latest News, Blogs & Updates.
Since the global economy is to be reset, this is a good time to reimagine company and organisational culture. We regularly state that ‘culture’ is a key if not the most important factor in business success, yet most businesses are still playing out in other areas without visiting the culture within. Company culture can now...
What is the Experience Economy? Firstly, in the ‘Experience Economy’, the idea is that the value of the experience in dealing with a business goes way beyond their products and indeed pricing and into the total experience. As society reopens, experiences will not only continue to play a vital part in business, it will be...
Yesterday, I delivered the Sales Psychology module in the National Sales Apprenticeship. Hearing young students reflect on times when practising resilience benefited their personal development was uplifting. Resilience is something sales students must understand as it is something they will require in the competitive economy. It is here where there are more refusals than acceptances....
Customer service is more than just a department, we consider it to be an ethos – a serious game changer. So let’s work together to measure, train & award you.
Address: GTEIC, Derrybeg, Co. Donegal, Ireland
Phone: +353 (0)85 7616749