We felt the CXEI training was the number one opportunity to ensure that all staff at the Cliffs of Moher Visitor Experience received the knowledge and inspiration to deliver world-class service to the visitors to the Cliffs of Moher. CXEI fully customized the programme to meet our needs and the pre-training measured audit visit provided something tangible that staff could take as a starting point from which to improve on. Staff were engaged in a very positive manner in a fun, interactive, and energetic workshop.

Geraldine Enright, Cliffs of Moher

Aurivo (Connacht Gold) have used both Charlie Boyle and CSEI in shaping and guiding our customer service initiative as one of our four pillars of management excellence. This involves the training of over 700 staff. Charlie’s practical yet focused approach is much appreciated by the management and staff who enjoy the manner in which all those who attend are involved in shaping our standards. Charlie covers Retail and consumer foods with excellent training.

Aurivo

As a business that puts our customers at the heart of everything we do, we have found the CXEI training and subsequent follow-up sessions invaluable. At Victoria Square we have a diverse range of departments and job roles but CSEI was relevant and thought-provoking to all and in turn delivering improved mystery shop results and a renewed enthusiasm for customer service within the team. Really impressive and happy to be involved.

Victoria Square Shopping Centre, Belfast

At Chelsea FC Tours and Museum we have many thousands who come along looking for a great experience. Measuring the customer experience is, therefore, a key factor for us. Charlie has helped greatly in both measurement as well as suggesting where we can improve. This area of continuous improvement in customer service is something we have worked well together on over the years. The results of these improvements are increased sales and profit, it's that important.

Sarah Bagg, Chelsea FC