Book an Appointment Today.

Book an appointment below with one of our experts to find out how we can help you achieve your customer experience dreams.

There is a wide range of appointment types and lengths available to suit all areas of support. We provide appointments on Sales Training, Customer Experience, Measurement and Recognition. Undoubtedly, each business’s desired outcomes differ greatly, so contact us today to see how we can tailor our services to your needs.


Testimonials from our clients

Below you can see some testimonials from our previous clients.
Contact us today to book an appointment.

Paddy Mellon, Frenchgate Shopping Centre

Frenchgate Shopping Centre welcomes over 17 million visitors a year and the customer experience is at the heart of what we do, it’s part of our DNA. The LSH and CSEI partnership has allowed us to safely observe and delve in to the service that we offer. Charlie’s dynamic, vibrant and practical style engaged the…

Victoria Square Shopping Centre, Belfast

As a business that puts our customers at the heart of everything we do, we have found the CSEI training and subsequent follow up sessions invaluable. At Victoria Square we have a diverse range of departments and job roles but CSEI was relevant and thought provoking to all and in turn delivering improved mystery shop…

Sarah Bagg, Chelsea FC

At Chelsea FC Tours and Museum we have many thousands who come along looking for a great experience. Measuring the customer experience is therefore a key factor for us. Charlie has helped greatly in both measurement as well as suggesting where we can improve. This area of continuous improvement in customer service is something we…