We recently completed a phase of work today with the impressive HB Tunnelling Ltd. It is a rapidly expanding and innovative company that provides a wide range of specialist services in engineering and in particular, trenchless tunnelling.
Our work with the management team over 6 months was around client experience. Through continuous improvement in ensuring that the quality of service and relationships matches the technical excellence of the company.
It was impressive to watch the team search to reach a better understanding of the human skills aspect of engineering. It is here where these vital skills play their role in a competitive marketplace. There is so much to be learned in different sectors and a part of our role is to share best practice from other non-competing examples. Safety is an integral standard within this industry. HB Tunnelling doesn’t stop at the crucial physical safety of their workforce but they now explore where they can support better mental health safety as well.
This says so much about their culture.
Lots can be learned from this proud company that is growing impressively but are not resting for a moment.
Written by Charlie Boyle, CEO of CXEI.