In delivering the Sales Psychology module in the National Sales Apprenticeship yesterday, it was lifting to hear young students reflect on when they had to practice resilience in their personal development.
Resilience is something sales students must understand because it is something they will require in the competitive economy. It is here where there are more refusals than acceptances. If we don’t address and create modules of learning around human skills such as resilience, we are walking young students blindfolded into misunderstood disappointments.
We spoke about failing forward and learning from the failures but making sure we reflect and acknowledge failure as part of the process of learning. These human skills are a vital element of education in sales, and of course elsewhere.
SalesSense International, Salesforce, and Tesco Mobile are three of the many companies that have young committed students working in professional sales positions with this work-based learning approach.