We engaged with CSEI a little over a year ago. We had wanted to take part in a Customer Service Programme to enhance our Customer Service.
We found something much deeper than we expected and in the summer of last year engaged in their services. The process itself was very informative, focused and very much directed towards our company.
We then had our customers surveyed externally, which was very informative, it really gave us a clear picture of what our customers need, want and expect from us. We have always sent out our own surveys, but found using CSEI the survey gave a much more honest representation.
We recently won a National tender with a large group of hospitals in Dublin. This is a multi-million euro contract. We would place much of this success on the work we have carried out via the CSEI programme.