We engaged with CSEI a little over a year ago.  We had wanted to take part in a Customer Service Programme to enhance our Customer Service.

We found something much deeper than we expected and in the summer of last year engaged in their services.  The process itself was very informative, focused and very much directed towards our company.

We then had our customers surveyed externally, which was very informative, it really gave us a clear picture of what our customers need, want and expect from us.  We have always sent out our own surveys, but found using CSEI the survey gave a much more honest representation.

We recently won a National tender with a large group of hospitals in Dublin. This is a multi-million euro contract. We would place much of this success on the work we have carried out via the CSEI programme.

Lisa Corkery, O’Flynn Medical, Cork

O'Flynn Medical Logo

As a business that puts our customers at the heart of everything we do, we have found the CSEI training and subsequent follow up sessions invaluable.

At Victoria Square we have a diverse range of departments and job roles but CSEI was relevant and thought provoking to all and in turn delivering improved mystery shop results and a renewed enthusiasm for customer service within the team. Really impressive and happy to be involved.

Michelle Greeves DipSCM, Centre Manager
Victoria Square Shopping Centre

CSEI recently provided a 90 minute presentation regarding the importance of Customer Service in that it is essential that all staff are aware of the role it plays in the successful delivery of services to the public.

The audience were the Senior Management Group of Tipperary County Council.

Charlie s presentation was highly engaging, citing examples from the world of business globally.

Feedback from the Group was enthusiastic, prompting a good series of questions to Charlie.

Overall it was a very impressive presentation. CSEI have been involved in staff training with the Council as well over the past three years and they bring a unique and varied content which is highly relevant to us. It has increased customer focus with benefits to all involved.

David Coleman, Customer Service Senior Officer
Tipperary County Council

Tipperary County Council Logo

Frenchgate Shopping Centre welcomes over 17 million visitors a year and the customer experience is at the heart of what we do, it’s part of our DNA.
The LSH and CSEI partnership has allowed us to safely observe and delve in to the service that we offer.
Charlie’s dynamic, vibrant and practical style engaged the whole of the team.
The training was relevant and demonstrated great examples of where we are to date and has provided us with a new and enhanced perspective.
The training has made a significant difference to the team and ultimately to the service that we all offer.

been involved in staff training with the Council as well over the past three years and they bring a unique and varied content which is highly relevant to us. It has increased customer focus with benefits to all involved.

Paddy Mellon, General Manager
Frenchgate Shopping Centre
Doncaster

We have worked with CSEI for 4 years now. Initially we only requested a short one day training programme and then realised the depth and range of the CSEI offer.

Four years later and with a lot of profound internal change assisted by the measurement, training and recognition elements provided with the programme, our loan book increase is 45% over that period.

We have now recommended the programme to six other Credit Unions in a collaboration project.

Ted Coyle, COO
St Anthony’s and Claddagh Credit Union