Last year we were appointed by Fáilte Ireland to work with their Tourist Information Centres on a project entitled: The Welcome Way. The programme focuses on making the engagement with the visitor to the Information Centres a World-Class experience.
Covid-19 naturally had an impact on this but the teams across Ireland have been busy on various projects which prepare for this summer of Staycations. In addition, they are looking ahead to 2022 and the return of the International visitor, so important to our economy.
It was an honour to have the first of the Customer Experience workshops with the staff from the Fáilte Ireland Tourist Information Centres across Ireland. To say they are excited to be getting a number of the Centres open is an understatement and the pride in which they approach their work is refreshing.
This morning the focus was on doing simple things extraordinarily well. We looked at what visitors are most impressed with while popping into the Tourist Information Centres. We discussed the importance of product knowledge and digital skills but the need for high levels of the human touch as the visitor seeks those genuine and authentic connections as part of the overall experience.