What we do

CXEI is committed to leading the research, continuing development and application of Customer Experience Excellence on a global scale. We are passionately committed to innovation, to bringing together the discrete strands of ground-breaking and international thinking, to our creative melting pot in Donegal, where we develop the bespoke solutions that meet the needs of our customers.

We don’t just set the standard; our mission is to empower you to develop the tools that you need to reach that standard of excellence. CXEI is a value driven enterprise, fuelled by a belief in our ability to bring about workplace and organisational transformation, from the inside out.

We believe that neither organisations nor businesses (of whatever hue) are mere constructs of bricks and mortar. They are human collectives, each organisation and business with their own particular personality. One could argue that ‘so goes the individual, so goes the organisation’.

We believe that when we bring about a transformation of the internal components of the business or organisation – it’s workers and members - designed to improve the internal customer experience of the business or organisation, that this transformation is reflected in the external customer experience. Inevitably leading to increased levels of worker and member satisfaction, increased productivity, to increased sales, resulting in sustained growth and profit.