Why Do We Do What We Do?

We do what we do because we are incredibly passionate about people. How we think, how we feel, and how we perceive. These feelings are an integral part of the human expereince. We are invested in understanding what shapes our desires, our needs, and our ambitions. We believe that people constitute the critical factor, that both moulds and determines the nature of the modern economy.

Our goal at Customer Experience Excellence Ireland is to get your business to a standard of excellence that separates your business from the rest. We implement this goal through our four pillars of change: Measurement, Training, Development and Recognition.

What is The Experience Economy?

The Experience Economy is a by-product of the modern human condition: it is a product of need. It reflects a need for immersion within an experiential engagement that meets the emotional needs of the individual.

To simplify the concept, in the Experience Economy, a trip to a coffee shop can never be just about a cup of coffee. It should be an immersive experience that exceeds our expectations and leaves a lasting impression on us. Hence, why we keep coming back for more of that coffee, and more of that experience.

Customer Experience Excellence Ireland is dedicated to providing the best training and development available on the market. The training and development we implement will enhance the experiences your customers have as they interact with your business. Which will ultimately increase the profitability of your business.

Charlie Boyle, CEO of CXEI, teaching attendees about the importance of customer experience excellence
Charlie Boyle, CEO of CXEI, presenting Specsavers with Customer Excellence Award.

How is the Experience Economy relative to you and your business?

Customer Experience (CX) represents the peak point in the battle for the hearts and minds of the modern customer. Ultimately, the pathway to excellence in Customer Experience is a transformative process that begins with developing individuals to their fullest potential.

Our approach is based on the central guiding principle that the external  Customer Experience is a replication of the internal Customer Experience.

So, when your company or organisation achieves a level of excellence around the area of internal Customer Experience, external Customer Experience becomes a congruent outcome.

Our Commitment

In Summary, CXEI is committed to helping businesses achieve standards of excellence in Customer Experience. This is done by developing the people that constitute your business.

We do what we do because we care. We care about the development of people, of developing an organic environment where people can thrive, and where people can reach their fullest potential.

At CXEI, we believe that excellence begins with small steps.

Make the first small step by contacting our team today. Let us see how we can make your customer’s experiences truly excellent.