Chelsea Football Club
At Chelsea FC Tours and Museum we have many thousands who come along looking for a great experience. Measuring the customer experience is therefore a key factor for us. Charlie has helped greatly in both measurement as well as suggesting where we can improve. This area of continuous improvement in customer service is something we have worked well together on over the years. The results of these improvements are increased sales and profit…..it’s that important
Sarah Bagg – Chelsea FC
Gaeilge 
English