Yesterday, I delivered the Sales Psychology module in the National Sales Apprenticeship. Hearing young students reflect on times when practising resilience benefited their personal development was uplifting.

Resilience is something sales students must understand as it is something they will require in the competitive economy.  It is here where there are more refusals than acceptances. If we don’t address and create modules of learning around human skills such as resilience, we are walking young students blindfolded into misunderstood disappointments. Practising resilience is a process that can only be learned through experience.

As a result, we spoke about failing forward and learning from the failure. It is also vital that we reflect and acknowledge failure as part of the process of learning. These human skills are a vital element of education in sales, and of course elsewhere.

SalesSense International, Salesforce, and Tesco Mobile are three companies that have young committed students working in professional sales positions with this work-based learning approach.

If you are interested in developing your sales team, contact us here, today. We would love to help.

Written by Charlie Boyle, CEO of CXEI (June 2021).